Probability this member will leave in the next ~3 months. Built by a rule-based scorer from the weekly CSV — attendance (att10/14/30), coach touch gap, days since InBody, missed 1:1s, stalled weight progress, unbooked sessions, and contract-end proximity. The renewal window (contract end \u2264 30 days) adds +20 points because that's when coaches need to act. Floor 5 (no-one is zero-risk), cap 99.

High = churn % \u2265 45. Medium = 25\u201344. Low = < 25. Frozen members are scored at a flat 85 internally but display as a FROZEN pill, not a %.

The subset of churn factors specific to the coach-client relationship: recent attendance, touch gap, missed 1:1s, InBody freshness, unbooked 1:1s. Tells you which members need personal re-engagement vs. structural (programme refresh). Low < 40, Medium 40\u201359, High \u2265 60.

Projected churn at 3 and 6 months. p3 = churn % \u00d7 1.4 (capped 99), p6 = churn % \u00d7 1.8 (capped 99). Used for forward-looking revenue exposure.

Monthly fee \u00d7 remaining contracted months \u00d7 churn %. The expected lost revenue weighted by how likely the member is to leave. Aggregated on Overview to show total RAR across the book.

Monthly fee \u00d7 min(6, remaining months) \u00d7 p6 / 100. The expected revenue lost over the next 6 months if no intervention. More honest than total RAR for immediate planning.

Lifetime value model assumes a 36-month average member tenure. Used in the Forecast tab for long-range projections.

Number of visits in the last 30, 14 and 10 days. The trend matters more than the absolute \u2014 a healthy 3 / 1 / 0 is a member sliding right now. Att10 = 0 is the earliest strong churn signal.

Member hasn\u2019t attended in 10 or more days and isn\u2019t frozen. Earliest moment intervention is reliably effective.

Days since the most recent non-Pending intervention the coach has logged for this member. \u201cNever\u201d = no intervention has ever been recorded. Every Mark Complete / Escalate / message-send updates this. Feeds directly into the churn scorer (>60d = +15, 30\u201360d = +8).

Strongest single 3-month churn predictor in the data. One missed 1:1 = warning, two = call them today.

No body composition scan in 60+ days. Coaches can\u2019t demonstrate progress and the client doesn\u2019t see results \u2014 retention quietly erodes.

Set on the Action Panel after a renewal conversation. Renewing \u2713 removes the +20 contract-proximity penalty, so confirmed renewers drop off the call sheet. Non-Renewing \u2717 locks them at High risk and moves them to the Pending Departure stream. Default: no badge = not yet decided.

Pill on each call card showing the member's goal (Fat Loss / Muscle Gain) alongside 30d + 90d weight changes. Green = behaviour matches goal. Amber = flat / signals disagree. Red = moving away from goal. Strong plateau-killing signal for progress reviews.

The single source of truth. Drop this week's CSV on the Upload tab and every score, segment, action, and KPI recomputes for every member. Previous week's snapshot is kept for the week-over-week diff modal.

After each CSV upload: modal shows members improved (moved to lower risk), worsened, new signups this week, and departed. Your coaching impact, made visible.

Members who disappear from the CSV get captured here for 30 days with their last risk level and final action. Exit-interview queue, and a learning loop for "who left despite intervention."

Downloads / restores a JSON of all interventions + renewal statuses + departed history. Used to move your coaching history between devices. Temporary until the shared backend is live.

Attending consistently, progress visible, low churn risk. Pull these into referral conversations and testimonials.

Steady attendance but not hitting peak progress. Re-engage with a fresh goal or programme refresh.

In their first 90 days. Highest payoff window for solid onboarding \u2014 a strong start halves long-term churn.

Attending, but no progress in 60+ days. Silent dissatisfaction \u2014 needs a programme refresh and InBody.

Attendance trending down across consecutive weeks. Catch them on the way down, not at the bottom.

Attendance halved or worse vs. their baseline. Stage 2\u20133 territory.

In first 90 days AND missing sessions or 1:1s. Highest-cost churn group \u2014 acquisition cost not yet recouped.

Zero attendance in 14\u201330 days, no freeze, no notice. Phone call today.

Zero attendance in 30+ days but still paying. They\u2019ve mentally left \u2014 senior-coach call before they cancel.

Officially paused membership. Reactivation call is needed before unfreeze date.

No action needed now. Quarterly check-in only.

Warm, no-pressure WA check-in. Open the door without making them feel chased.

Acknowledge the gap, remove pressure, offer to rework their schedule. Still WA only.

Pre-warm WA, then ring. Goal: book one specific session before hanging up.

Hand-off to a senior coach or manager. Personal call from a leader, not the original coach.

Owner / senior leaves a 45-second voice note. Either reopens the conversation or gives the member permission to leave with dignity. No further chasing after this.

Default starting status. No action has been taken yet, or the situation has worsened. This member needs to be contacted.

Action has been taken (message sent or call made). Awaiting response. If a message was sent, a 48-hour clock is running — if no response, it auto-counts as an attempt.

Member responded positively or made a commitment. Check-in scheduled to confirm follow-through. Attempt counter keeps ticking.

Auto-triggered at 3 failed attempts, or manually escalated. Routes to: Stine Sloth (Fusion/group members) or Sam Hanney (Studio/1:3 members). Handled outside the coach’s task list.

Fully re-engaged. Attempt counter resets to 0. Moves to quarterly check-in. This is the win state.